Privacy Policy
Legal
Loti Privacy Notice
Last Updated: January 20, 2026
This Privacy Notice describes how Loti Services, Inc. (“Loti,” “we,” “us,” or “our”) processes personal information in connection with our website at https://loti.com/, our other online or offline offerings that link to this Privacy Notice, and our communications with you, including email, phone, video chat, and SMS (collectively, the “Services”).
This Privacy Notice explains how we collect, use, disclose, and protect personal information when you interact with Loti. We are committed to safeguarding the personal information you share with us.
Updates to This Privacy Notice
We may update this Privacy Notice from time to time in our sole discretion. If we make changes, we will post the updated Privacy Notice on our website and update the “Last Updated” date. Where required or appropriate, we may also notify you of material changes through other communications, such as email, phone, video chat, or SMS.
Personal Information We Collect
We collect personal information that you provide to us directly, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.
Personal Information You Provide to Us Directly
We may collect personal information that you voluntarily provide when you interact with the Services, including:
Contact Information.
Such as your name, email address, phone number, mailing address, and other information you choose to provide when downloading resources, requesting information or support, creating or managing an account, scheduling consultations, or communicating with us via web forms, phone calls, SMS/text messages, email, web chat, or video conferencing tools.
Purchases.
Information associated with purchases, including billing details and transaction information. Payments are processed by third-party payment processors. We do not store payment card numbers, but may receive related information such as billing address and payment status.
Communications.
Information you provide through email, phone calls, SMS/text messages, video chats, web chat tools (including AI-assisted chat), support tickets, or contact forms. Communications may be recorded or transcribed where permitted by law for quality assurance, training, compliance, or service delivery purposes.
Surveys and Feedback.
Information you provide if you participate in surveys, questionnaires, or feedback requests.
Interactive Features.
Information you submit through newsletters, messaging tools, blogs, social media pages, downloadable resources, or our online knowledge library. Information shared through public-facing features may be visible to others.
Web Chat and AI Tools.
Content of interactions with our web chat tools, including AI-powered chat or virtual assistants, used to provide, maintain, improve, and secure the Services.
Events and Promotions.
Information provided in connection with sweepstakes, contests, conferences, trade shows, webinars, workshops, or other events.
Business and Employment.
Information collected in connection with business development, strategic partnerships, or job applications, including resumes and CVs.
Personal Information Collected Automatically
When you use the Services, we may automatically collect:
Device and Network Information.
Including IP address, browser type, operating system, device identifiers, cookie identifiers, Internet service provider, language preferences, and approximate or precise location information, where permitted by law.
Usage Information.
Such as pages viewed, features used, links clicked, searches performed, time spent, and interaction patterns.
Cookies and Similar Technologies.
We and third parties may use cookies, pixel tags, web beacons, and similar technologies (“Technologies”) to collect information automatically. Cookies are small text files stored on your device, and pixel tags help track engagement such as page visits or email opens.
For more information, see “Your Privacy Choices and Rights” below.
Personal Information Collected from Third Parties
We may collect personal information from third parties, including when you access the Services through a third-party service and make information available via your privacy settings.
How We Use and Disclose Personal Information
We use and disclose personal information for legitimate business purposes related to operating, maintaining, and improving the Services, communicating with you, complying with legal obligations, and protecting Loti, our users, and others.
How We Use Personal Information
We may use personal information to:
Provide and operate the Services
Communicate with you and provide customer support
Deliver service-related, organizational, or claim-related communications
Process transactions and payments
Provide requested resources and educational materials
Conduct analytics, research, and quality assurance
Improve our products, services, and AI-assisted tools
Conduct surveys, promotions, or events
Support business development and recruiting
Detect and prevent fraud or security issues
Comply with legal and regulatory obligations
How We Disclose Personal Information
We may disclose personal information to third parties as follows:
Service Providers.
Third-party vendors that perform services on our behalf, such as hosting, analytics, customer support, communications platforms, payment processing, IT, and security services. These providers may support phone, SMS, web chat, AI-assisted chat, and video conferencing features and are required to protect your information.
Third-Party Services.
If you interact with third-party websites, applications, or services, any information shared is governed by their privacy policies. We are not responsible for their practices.
Business Partners.
When necessary to provide a product or service you request or when jointly offering services.
Public Adjusters and Claim Professionals.
If you request claim-related services, we may share information with licensed public adjusters or professionals involved in the claims process.
Affiliates.
Our corporate affiliates, for purposes consistent with this Privacy Notice.
Advertising and Analytics Partners.
Limited information may be shared to measure advertising performance. Phone numbers, SMS consent data, and message content are not shared for advertising or marketing purposes.
Legal and Corporate Disclosures
We may disclose information if reasonably necessary to comply with law, enforce agreements, protect rights or safety, investigate fraud, or collect amounts owed.
If Loti is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.
Information Sharing Limitations
We do not sell, rent, or trade personal information.
SMS consent, phone numbers, and messaging data are not shared with third parties or affiliates for marketing purposes.
SMS Communications & Consent
If you consent to receive SMS messages from Loti, you may receive organizational updates, appointment reminders, claim-related communications, and service notifications.
Reply STOP to opt out
Reply HELP for support
Message and data rates may apply
Message frequency may vary
Consent to receive SMS messages is not a condition of purchase.
Your Privacy Choices and Rights
You may opt out of promotional emails using the unsubscribe link provided. Non-promotional, service-related communications may still be sent.
You may manage cookies through your browser settings. Disabling Technologies may affect Service functionality. We do not respond to “Do Not Track” signals.
Depending on applicable law, you may request access to, correction, deletion, or portability of your personal information by contacting us below.
Children’s Personal Information
The Services are not directed to children under 18, and we do not knowingly collect personal information from children.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Third-Party Websites and Applications
We are not responsible for the privacy practices or content of third-party websites or applications linked to or from the Services.
Contact Us
If you have questions about this Privacy Notice or wish to exercise your rights, please contact us at:
Email: rebuild@loti.com
Phone: 888-488-LOTI (5684)
Last Updated: January 20, 2026
This Privacy Notice describes how Loti Services, Inc. (“Loti,” “we,” “us,” or “our”) processes personal information in connection with our website at https://loti.com/, our other online or offline offerings that link to this Privacy Notice, and our communications with you, including email, phone, video chat, and SMS (collectively, the “Services”).
This Privacy Notice explains how we collect, use, disclose, and protect personal information when you interact with Loti. We are committed to safeguarding the personal information you share with us.
Updates to This Privacy Notice
We may update this Privacy Notice from time to time in our sole discretion. If we make changes, we will post the updated Privacy Notice on our website and update the “Last Updated” date. Where required or appropriate, we may also notify you of material changes through other communications, such as email, phone, video chat, or SMS.
Personal Information We Collect
We collect personal information that you provide to us directly, personal information we collect automatically when you use the Services, and personal information from third-party sources, as described below.
Personal Information You Provide to Us Directly
We may collect personal information that you voluntarily provide when you interact with the Services, including:
Contact Information.
Such as your name, email address, phone number, mailing address, and other information you choose to provide when downloading resources, requesting information or support, creating or managing an account, scheduling consultations, or communicating with us via web forms, phone calls, SMS/text messages, email, web chat, or video conferencing tools.
Purchases.
Information associated with purchases, including billing details and transaction information. Payments are processed by third-party payment processors. We do not store payment card numbers, but may receive related information such as billing address and payment status.
Communications.
Information you provide through email, phone calls, SMS/text messages, video chats, web chat tools (including AI-assisted chat), support tickets, or contact forms. Communications may be recorded or transcribed where permitted by law for quality assurance, training, compliance, or service delivery purposes.
Surveys and Feedback.
Information you provide if you participate in surveys, questionnaires, or feedback requests.
Interactive Features.
Information you submit through newsletters, messaging tools, blogs, social media pages, downloadable resources, or our online knowledge library. Information shared through public-facing features may be visible to others.
Web Chat and AI Tools.
Content of interactions with our web chat tools, including AI-powered chat or virtual assistants, used to provide, maintain, improve, and secure the Services.
Events and Promotions.
Information provided in connection with sweepstakes, contests, conferences, trade shows, webinars, workshops, or other events.
Business and Employment.
Information collected in connection with business development, strategic partnerships, or job applications, including resumes and CVs.
Personal Information Collected Automatically
When you use the Services, we may automatically collect:
Device and Network Information.
Including IP address, browser type, operating system, device identifiers, cookie identifiers, Internet service provider, language preferences, and approximate or precise location information, where permitted by law.
Usage Information.
Such as pages viewed, features used, links clicked, searches performed, time spent, and interaction patterns.
Cookies and Similar Technologies.
We and third parties may use cookies, pixel tags, web beacons, and similar technologies (“Technologies”) to collect information automatically. Cookies are small text files stored on your device, and pixel tags help track engagement such as page visits or email opens.
For more information, see “Your Privacy Choices and Rights” below.
Personal Information Collected from Third Parties
We may collect personal information from third parties, including when you access the Services through a third-party service and make information available via your privacy settings.
How We Use and Disclose Personal Information
We use and disclose personal information for legitimate business purposes related to operating, maintaining, and improving the Services, communicating with you, complying with legal obligations, and protecting Loti, our users, and others.
How We Use Personal Information
We may use personal information to:
Provide and operate the Services
Communicate with you and provide customer support
Deliver service-related, organizational, or claim-related communications
Process transactions and payments
Provide requested resources and educational materials
Conduct analytics, research, and quality assurance
Improve our products, services, and AI-assisted tools
Conduct surveys, promotions, or events
Support business development and recruiting
Detect and prevent fraud or security issues
Comply with legal and regulatory obligations
How We Disclose Personal Information
We may disclose personal information to third parties as follows:
Service Providers.
Third-party vendors that perform services on our behalf, such as hosting, analytics, customer support, communications platforms, payment processing, IT, and security services. These providers may support phone, SMS, web chat, AI-assisted chat, and video conferencing features and are required to protect your information.
Third-Party Services.
If you interact with third-party websites, applications, or services, any information shared is governed by their privacy policies. We are not responsible for their practices.
Business Partners.
When necessary to provide a product or service you request or when jointly offering services.
Public Adjusters and Claim Professionals.
If you request claim-related services, we may share information with licensed public adjusters or professionals involved in the claims process.
Affiliates.
Our corporate affiliates, for purposes consistent with this Privacy Notice.
Advertising and Analytics Partners.
Limited information may be shared to measure advertising performance. Phone numbers, SMS consent data, and message content are not shared for advertising or marketing purposes.
Legal and Corporate Disclosures
We may disclose information if reasonably necessary to comply with law, enforce agreements, protect rights or safety, investigate fraud, or collect amounts owed.
If Loti is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.
Information Sharing Limitations
We do not sell, rent, or trade personal information.
SMS consent, phone numbers, and messaging data are not shared with third parties or affiliates for marketing purposes.
SMS Communications & Consent
If you consent to receive SMS messages from Loti, you may receive organizational updates, appointment reminders, claim-related communications, and service notifications.
Reply STOP to opt out
Reply HELP for support
Message and data rates may apply
Message frequency may vary
Consent to receive SMS messages is not a condition of purchase.
Your Privacy Choices and Rights
You may opt out of promotional emails using the unsubscribe link provided. Non-promotional, service-related communications may still be sent.
You may manage cookies through your browser settings. Disabling Technologies may affect Service functionality. We do not respond to “Do Not Track” signals.
Depending on applicable law, you may request access to, correction, deletion, or portability of your personal information by contacting us below.
Children’s Personal Information
The Services are not directed to children under 18, and we do not knowingly collect personal information from children.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Third-Party Websites and Applications
We are not responsible for the privacy practices or content of third-party websites or applications linked to or from the Services.
Contact Us
If you have questions about this Privacy Notice or wish to exercise your rights, please contact us at:
Email: rebuild@loti.com
Phone: 888-488-LOTI (5684)
