If you’ve received an insurance payment and it doesn’t come close to covering what recovery will actually cost, you’re not imagining things.
This is one of the most common — and most stressful — moments in an insurance claim. Homeowners often worry that they’ve been underpaid, ignored, or forced to accept less than they deserve, even though the claim is technically “in progress.” In many cases, what you’re seeing is how claims are designed to pay early, not the final outcome.
This page explains why that happens, what’s normal at this stage, and how additional funds are typically released over time.
Insurance claims rarely begin with a full, final payment. Early payments are usually based on:
Limited information available at the time
Visible or obvious damage only
Preliminary estimates or assumptions
Depreciation or policy conditions applied up front
At this stage, insurers are not yet paying for:
Final rebuild costs
Design, permitting, or code-related expenses
Change orders or scope refinements
Many indirect or soft costs
This doesn’t necessarily mean those costs won’t be covered. It means they haven’t been proven or categorized yet.
Why Insurance Often Pays Less at First
Common Beginnings
What’s often normal:
An initial payment that feels low
Depreciation applied up front
Requests for more documentation before releasing funds
Payments tied to progress rather than total cost
These are frustrating, but they’re common in early claim stages.
What may signal a problem:
No clear explanation of what’s missing
Payments stopping without guidance
Costs acknowledged verbally but not reflected in writing
A growing gap between real expenses and insurance response
Understanding which situation you’re in helps determine what to do next.
What’s Normal Early On, And What Isn’t
In most claims, additional funds are released as costs become real, documented, and properly aligned with coverage. That usually involves some combination of:
Clarifying scope. As damage is better understood, scope expands.
Documenting incurred costs. Invoices, receipts, and contracts matter.
Submitting supplemental information. New costs trigger additional review.
Recovering depreciation. Some funds are released only after work is completed.
Allocating costs correctly. Where a cost falls in the policy affects how it’s paid.
This process is incremental. It’s rarely one big request or one final check. This is also why some homeowners turn to alternative funding sources to complete their rebuild. Depending on their situations, the following may be options:
The Small Business Administration (SBA) issues loans for rebuilding.
Applying for Community Development Block Grants (CDBG).
Leveraging a second property equity via a HELOC.
Accessing or borrowing against retirement funds.
Applying for a construction loan.
Organizing a crowdfunding campaign to raise funds.
Again, not all of these may be applicable, but these are just a few of the options that may be available to needy homeowners.
How Additional Money Is Typically Unlocked
Homeowners often assume:
They need to argue or threaten to be paid more
Early payments reflect the insurer’s final position
Depreciation is fixed and non-negotiable
Asking for more means disputing the claim
In reality, many claims are designed to pay more later, once the right information is provided in the right way. Knowing how that works is often more effective than pushing harder.
Confusion About “Getting More Money”
Explore Guides Explaining The Money Side
These resources can help you understand how additional payments typically happen:
Accounting
Projected vs Incurred
Depreciation
UNDERSTANDING THE NUMBERS
HELOCs
SBA Loans
Construction Loans
OTHER FINANCING OPTIONS
Some homeowners manage this stage on their own once they understand how early payments work. Others find that as costs grow and documentation expands, managing the process becomes difficult — especially while rebuilding, displaced, or working full-time.
That’s often when people consider working with a licensed public adjuster.
Loti helps homeowners understand how insurance payments are structured, organize documentation to support additional coverage, and — when appropriate — adjust claims so payments reflect the full scope and cost of recovery.
The goal isn’t confrontation. It’s alignment.
A Note About When Help Makes Sense
Getting More Money Is Usually a Process, Not a Fight
Feeling unsettled when insurance payments don’t match reality is normal. What matters most is responding with information, documentation, and patience — not rushing to conclusions or locking in decisions too early.